By Ian Miller, Content Marketing Specialist for Golden Scoop
Hi, I’m Ian—and while I’ve been with The Golden Scoop since opening our first location in April 2021, you probably haven’t seen much of me. That’s because I’ve mostly worked behind the scenes. Before arriving here, I experienced many challenges with employers who didn’t understand the accommodations I required. Coming to work at The Golden Scoop felt more inclusive as I started as a “super scooper,” serving ice cream, baked goods, and coffee. I shared my passion for writing with the co-founders, and we worked together to find a way to use my English degree from Pittsburg State University and place me in a role I love – content marketing specialist.
Since starting my content marketing specialist role a couple years ago, I’ve had the opportunity to learn backend web design, but it turns out that being a website snake-charmer wasn’t my cup of tea, so then I focused on writing blogs on The Golden Scoop website and recently started writing our monthly newsletter! I’ve been excited to help grow our community through stories that reflect the heart of The Golden Scoop.
After starting in my new role, I earned a digital marketing certificate from Johnson County Community College. I knew nothing about the subject beforehand, but the program taught me skills I now use daily—like WordPress, social media strategy, and Google tools.
Throughout my journey, many amazing people have helped support me and my passion, including my parents. My job coach, Amanda Myers from Down Syndrome Innovations, has been an incredible mentor, helping with transportation, coaching, and employment support. Her guidance has played a big role in my success and confidence.
My content marketing specialist role at The Golden Scoop has also helped me expand in my other job at Children’s Mercy Hospital, writing a quarterly newsletter about the Project RISE program. It’s been exciting to have career advancement opportunities that allow me to continue to develop my passion.
What do I do outside of work? Well, as you might guess, I write! In 2023, I attended a Highlights Foundation writer’s retreat in Pennsylvania on a scholarship. The experience gave me amazing feedback and sparked ideas that made my writing stronger. Now, I’m pursuing a dream: writing a middle-grade novel about a boy with cerebral palsy, who faces discrimination and doubt from both strangers and his friends. His new pet, California, is a dog who must use a wheelchair to move, and together, they embark on a journey of mutual self-discovery and overcome obstacles to achieve their goals. It’s a story about resilience, friendship, and courage. I’m also planning a picture book series for teens who struggle with reading. My goal is to create simple, relatable stories about teenage experiences—maybe even in a graphic novel format—that are accessible and age-appropriate.
Long story short, this has been an incredible journey, and I have learned so much. The Golden Scoop is experiencing an exciting new chapter, and I’m thrilled to bring that story to life.
Find the Golden Scoop at these locations:
9540 Nall Avenue
Overland Park, Kansas 66207
913-284-804410460 W 103rd Street
Overland Park, Kansas 66214
913-232-9639Hours:
Monday – Closed
Tuesday-Saturday: 8am-7pm
Sunday @103rd: 9am-5pm
Sunday @ 95th: 1pm-5pm
